CRM Benefits For Small, Medium & Large Size Businesses

Online customers have a special set of expectations that distinguishes them from traditional customers. As for, expect more information about your company. and your products to be found online with a little search, near faster service, opportunities to use your website. faster product delivery, and post-sales support. Thus, you need to look at the CRM principles when doing business online.

There is no doubt that many small, medium and large businesses have captured drastic growth, through the systematic implementation of CRM strategies. Before starting with the list of benefits lets have a look at the statistics in the image below:

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CRM software users from different Sectors

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Why invest in CRM Tools?

 

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CRM users in the year 2008 as compared to on-premise and cloud-based  today

 

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Clearly, it can be observed from statistics that in the year 2008 there were only 12% of cloud-based users. And 88% of businesses were on-premise users i.e, were unautomated. However, Today there is a whopping rise of 87% in cloud software users, and only 13% are On-premise users.

On-premise Vs Hosted CRM

 

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What is the reason behind such a drastic rise?

The reason behind such a drastic rise in the number of users is All in one benefits provided by the Cloud-based automated software. Which includes:

1. CRM build value for businesses

2. CRM build value for customers

Some ideas on how to use this information to increase your company’s visibility to the customer include:

• Make ordering or purchasing easier by using unfinished order forms and email reminders.
•  Create a shopping experience for your customers and allow them to be used to reduce customer waiting times.
•  Develop an e-newsletter or blog with topics that may be of interest to customers to gain their credibility.

 

CRM features and benefits

 

3. High customer retention

In addition to being a great help in finding and nurturing your potential and new customers, CRM is also a great tool to keep your existing customers happy.  But what really makes a difference here is that CRM can motivate you and reach out to those customers who have never been contacted there, and you probably feel ignored. After all, keeping an existing customer six or seven times cheaper than getting a new one, says Frederick Reichheld’s report by Bain & Company.

 

4. Faster & better communication

Saving your time with your customers is a CRM system, providing you with a set of customized, ready-to-use email templates. books, documents, suggestions, quotes, invitations, newsletters, etc.

If you are talking about ready-made templates, here is your copy.

 

Our most recent version of the Customer Service Benchmark Report found that 90% of companies do not use automotive responders. to allow them to receive customer service emails.

 

Best CRM software – recommendation

If you are an online-based small, medium, or large size business. no worries! here, are some best CRM platforms to strengthen your customer base.  

 

1. Zoho CRM

 

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Very popular CRM platform. Click here to access the Zoho CRM system.

 

2. Agile CRM